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Knickerbox Orders will be dispatched within one working day of
receipt.
Orders may be cancelled in writing within 7 days of receipt, goods must be returned within 30
days. Please retain proof of posting.
Goods returned for exchange or gift vouchers must in all respects be in the condition you
received them. This offer applies for three months from the date of purchase and is in addition
to your statutory rights. If posting goods, please keep proof of posting.
Certain fabrics reflect light differently depending on lighting conditions, resulting in apparent
colour variations shown in the catalogue. Therefore, colours depicted should be used only as a
guide.
In order to adapt to customer feedback Knickerbox reserve the right to
amend and improve product specifications and lingerie fabrics and trims.
In the rare event you have a faulty item, please return to us at the Freepost address for an
exchange.
Customer Care Department
Freepost CN 3021
PO Box 234
Whyteleafe
Surrey
CR3 0BZ
Postage and Packing for Great Britain:
One item £3.50
Two items £4.50
Three items or more £5.00
If sending an order in by post in the UK, the postage above will apply.
Free delivery on all Internet orders over £45:
- Offer valid in UK only
- Royal Mail first class delivery
International Terms and Conditions for Knickerbox.co.uk
Please read our terms and conditions carefully as making a purchase is acceptance of these
terms.
All orders should be made payable to Knickerbox II Ltd. in pounds sterling. Many of our customers
find credit cards the most efficient and fastest form of payment. We accept all major credit
cards (VISA, MASTERCARD, SWITCH AND SOLO).
Postage and packing charges for international orders are calculated on the weight of the
order(s).
If paying by credit card, postage and packing will be added accordingly and your card will be
charged.
If paying by cheque/money orders/US dollars, postage and packing as follows
| International Postage and Packing |
| Location |
First Item Minimum |
Per Additional Item |
| Europe |
£4.00* |
£1.00 |
| Worldwide |
£5.00* |
£1.00 |
| *calculated on the weight of the order |
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